Job #: 6258

Title: Helpdesk – Louisville, KY

Region:

  • Other

    • Job Type:

  • Contract

    • Anywhere
    • Posted 2 years ago

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    Job Profile Description

    Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.

    Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.

    Logs all issues with appropriate documentation as requested by Level II and III support teams.

    Routes calls to appropriate support teams as per described troubleshooting steps.

    Monitors and escalates issues until resolution, closure or the appropriate group has accepted.

    Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).​

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