Job #: 5552
Title: Desktop Support – Boulder, CO
Providing exceptional IT Services to employees
Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
Responding to support requests on a daily basis
Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.
Build and deploy new desktops and laptops
May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff
As an AM you are a:
Creative thinker – You are curious and unafraid to ask questions
Hard worker – You are industrious and diligent in everything you do
Innovator – You are willing to initiate changes and introduce new ideas
Your experience includes:
Minimum Bachelor’s degree
Five years of progressively responsible experience performing Helpdesk tasks and functions.
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 and10 Pro)
Knowledge of Mac OS X
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
Knowledge of Virus and Spyware removal techniques
Working knowledge of a past Helpdesk/Support Ticketing system
Experience with Microsoft Active Directory
Ability to image and deploy Windows desktops and laptops
Ability to quickly diagnose and fix problems
Ability to open a computer and replace defective components
Ability to operate in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Exceptional written, oral and interpersonal communication skills
Exceptional customer service orientation
Must be detail oriented