Job #: 1983

Title: Voice Engineer


  • New York City, NY
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $50-75
    • Anywhere
    • Posted 2 years ago

    ​L3 Voice Operations engineer will be responsible for supporting global voice infrastructure, including Incident, problem, and change management. Level 3 troubleshooting, analysis, and remediation. Support L1 and L2 teams for incident escalations. Communicate with business units during projects and incidents. Operational acceptance of new deployments and create technical documentation for as built environment. Tracking work activity in Service Now ticketing system. Participate in Vendor management and governance process.

    Skills Required:
    -BT Netrix Trading systems and private wire infrastructure including hoot and holler networks
    -Avaya Meeting Exchange/Bridgetalk, Avaya Secure Access Link
    -NICE Voice Recording
    -Proteus and Splunk Cisco Unified Call Manager (CUCM) 10.x including IP-endpoints
    -Extensive knowledge of voice, packetized voice and related protocols (SIP, H.323, ISDN)
    -Session management and call routing
    -Experience working with enterprise base voice and data

    Skill Desired:
    -Avaya Communication Manager 5.x and higher
    -Avaya Media Gateways – G700, G350, G450
    -Avaya System Administrator
    -SIP, H.323, ISDN
    -Avaya One X Communicator
    -Service Now, Avaya System and Session Manager
    -Avaya ATM/MCC cabinets ​​


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