Job #: 2289
Title: Unified Communciation Engineer
Responsible for delivering value added products and services to meet business demands for the following disciplines: Voice and Video Networks. Also responsible for providing critical network infrastructure engineering and deliver best-in-class service to our clients.
This position will involve working closely with our Voice engineering team to deploy new UC solutions as well as day-to-day incident and problem management of major impacting UC issues.
In addition, proactive infrastructure management – identifying recurring or potential client-impacting issues in the environment.
Essential Job Duties:
Responsible for managing high level UC projects, designs, documentation and correcting existing issuesflaws in the UC environment.
Monitor, identify, and resolve potential production issues; undertake configuration management and work in accordance with the Change Management procedures.
Perform quality assurance reviews of proposed voice changes, assess risk, provide mitigation and provide technical sign off, undertake break fix activities and investigate the root cause, and where appropriate develop mitigation plans.
Perform hardware diagnostic and support assistance as requested by other groups; perform root cause analysis determining the cause of a problem and recommending and implementing solutions; ensure that all problems are resolved either in a timely manner or ensure that they are escalated to the appropriate management structure.
Provide operational support and ensure that all documentation is kept up to date and is accessible by the rest of the team and provide support and consultancy using appropriate diagnostic tools to all areas.
Skills, Education and Experience:
Operations background a must · Minimum of 5-10 years of experience with strong technical experience and success in coordinating the implementation and operation of network architecture solutions, preferably within financial services industries.
Experience managing large scale enterprise Voice, Voice over IP (VoIP), and Unified Communication solutions
Networking knowledge (i.e. routers and switches) and a strong understanding of VoIP and SIP products is required
Strong knowledge and experience supporting related Voice and Video Technologies
Must have excellent analytical skills in voice fault investigation and resolution methodology
Experience of Voice and Video network company transport
Experience with Operations of TMS, Jabber, SME, MRA, CUCM, SRTS,SRSV, CUE, SIP Trunking, Unity, UCCX, TMS, CMS, CMM, VBrick Rev, TCS, AppSpace, AS7100
Experience in Implementing Global Dial Plan’s, Integrating UC with Active Directory, Integrating Call Center into CUCM, SIP PSTN, Integrating CUCM with IPC UNIGY Trading systems and Nice Voice Recording
Ability to operate in a team environment and have the ability to establish relationships at all levels
A strong sense of urgency is required, together with the ability to quickly determine the scale and scope of an issue
Ability to engage the right resources to assist in problem determination and resolve is also critical
This position will be part of an on-call rotation that covers out of hours support, including some Saturday and Sunday coverage
May perform other duties as assigned