Job #: 2685
Title: UC Engineer
Unified Communication Engineer
Reporting to the Sr. Infrastructure Architect, the Unified Communication Engineer is responsible for the day-to-day technical support of all Unified Communications. The Unified Communication Engineer will provide 2nd and 3rd level support for all UC related issues or outages. The Unified Communication Engineer will also be responsible for UC Adds/Moves/Changes as well as troubleshooting, and if requires vendor escalation for UC and Telecommunications carrier through resolution. The Unified Communication Engineer will be responsible for UC documentation upkeep and will play a key role in the success of the Unified Communications Team within the Information Technology Department.
Responsible for project and technical support of the Organization’s Cisco’s Collaboration related technologies which include, but not limited to, Unified Communications Manager, Cisco Unity, Cisco Unified Presence, Jabber, Cisco Contact Center Express, E-911, Gateways, SIP, CUBE, and PRI Circuits.
Responsible for voice and Analog Gateways /2nd and 3rd level troubleshooting, etc.
Assist with maintenance related upgrades to all VoIP/UC systems.
Coordination of Telecomm Change Management activities with our Managed Services vendor.
Monitors systems alerts, performance, and utilization reporting.
Provides support for project implementation and equipment installations.
Perform other job-related duties as assigned.
BA or BS in Computer Science, Information Systems or related discipline, and 3 years of relevant work experience in Healthcare, Finance, Education
CCNA/CCNP Collaboration is preferred.
Strong knowledge and extensive experience in dial plan designs and implementation.
Experience with voice carrier systems from LightPath, ATT, Verizon, Sprint, Windstream, etc.
Solid experience with IP routing/switching and QoS.
Excellent testing and troubleshooting skills as it relates to Telecomm carriers and services.
Extensive experience with Cisco Unified Communications Manager, Cisco Unity Connect/Unity in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large scale systems.
Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/T1.
Solid experience with Cisco Unified Contact Center Express including but not limited to UC Manager Integration, scripting.
Experience with Cisco Unified Presence deployments with various client applications integrations: Cisco Jabber, Cisco Unified Personal Communicator, Skype for business, etc.
Experience with Cisco audio and video conferencing solutions.
Strong verbal and written communication, as well as problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions.