Job #: 1411

Title: Trade Floor Desktop Support

Region:

  • New York City, NY
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 1 year ago
    • This position has been filled

    Momentum is looking for a Desktop Support professional.

    • ​Receive and respond to incoming phone calls, tickets, and e-mail requests for support.
    • Submit, assign, and monitor tickets in Service Now queue.
    • Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the SLA.
    • Deliver white gloves service for senior management and VIP users.
    • Assist with AV setup for conference calls, board meetings, and town halls.
    • Plan, oversee and execute user moves in the evenings and/or weekends.
    • Manager user onboarding activities – accounts setup, entitlement updates, virtual and physical workstations provisioning, desk setup, etc.
    • Provide support for Windows OS, desktop applications, vendor applications, Active Directory, network connectivity, printers and other peripherals, hardware support, remote connectivity.
    • Perform workstation patching, application deployments and software upgrades
    • Must strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.
    • Manage problems through resolution with clear communication and status updates for affected users and management.
    • Write technical procedures for configuration and deployment of hardware, software and related products.
    • Participate in on-call rotation for support issues raised outside of business hours and on the weekends.
    • Manage VOIP phones, turrets and mobile devices
      Collaborate with infrastructure and network administrators to ensure efficient operation of the desktop computing environment.
    • Provide operational support and administration for various application servers and systems as necessary.
    • Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
    • Must be highly organized, able to multitask efficiently in a fast paced environment, and have good follow up skills.
    • Provide on-call support and weekend coverage based on business requirements

    Skills:

    • 2+ years of prior experience in desktop support or similar role preferably in other financial services environment.
    • Good knowledge of Windows 7 and Windows 10 Operating Systems and productivity software (MS Office).
    • Understanding of Active Directory and group policies, Microsoft Exchange, Microsoft SCCM, VMware vSphere.
    • Working knowledge of one or more scripting languages is preferred (Excel macros or Powershell)
    • Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.
    • Successful candidate must demonstrate good communication and written skills, be patient and detail oriented.
    • Ability to work independently and in a team.
    • Must be flexible with schedule and work outside of business hours as required.
    • Must be able to lift and move equipment up to 50lbs.
      Education:
      Associates, technical school or bachelor’s degree.