Job #: 1545
Title: Telecom Analyst
The telecommunication analyst designs, maintains and enhances telecommunication networks, systems and equipment; analyzes existing databases and identifies opportunities for improvement. Assists in the development of solutions that meet business requirements of the Medical Center and acts as a central service contact, providing technical support remotely and onsite.
ESSENTIAL JOB FUNCTIONS
Handles requests for reports, changes in stations and call center configurations. Conducts needs analysis and adequacy reviews to determine requirements. Rapidly formulates and executes translation changes. Maintains written documentation.
Exports system data, writes programming code required to translate data into spreadsheets, workbooks and visual presentation aids. Runs and reviews reports including CDR, ACD and custom reports to confirm effectiveness of changes. Periodically analyzes reports to identify exceptions and anomalies.
Able to handle advanced scripting tasks and Enterprise communication environment application driven programing (i.e. Avaya Breeze). Attends specialized training and becomes proficient specific SDK implementations as required by various business workflows.
Installs, maintains and supports telecom endpoints, wiring and system software. Uses Avaya programs to configure and troubleshoot endpoints and servers. Regularly Performs testing of new feature functionality
Participates in cross-functional teams. Plans, coordinates, performs, and tracks implementation tasks, moves and other changes. Performs research and provides technical advice to project managers and team members improving the team technical abilities and knowledge.
Problem solves – works with internal and external sources to implement and test voice applications, transmissions, network routing etc. Identifies, evaluates and finds solutions to technical problems.
Participates in conferences, workshops, and other professional developments activities to remain professionally current with advances in field of expertise.
Travels to off-site locations as required. Works promptly in urgent situations and is prepared to handle interruptions of service 24×7. Shares on call duties with other team members, responds timely and appropriately. Escalates as needed and communicates effectively with end users and support center personnel.
Performs work activities requiring interaction, instructing, and speaking with others while maintaining a positive work atmosphere and attitude. Maintains a clean and orderly work environment. Performs all work following departmental policies, procedures and guidelines
Other Job Duties
Receives, unpacks and maintains inventory of equipment. Assists with racking servers and placing desktop endpoints when needed. Must be able to lift 30lbs. Job involves working at a desk, interfacing with a computer and physical activity including walking, bending, lifting and other similar activities.
Minimum of Associates degree in IT/Computer Science or equivalent professional certification required.
Required: Experience working with databases and reporting tools. Programming, scripting and handling file downloads and exports. Excel visual basic programming skills desired.
Preferred: 3-5 years as telecom/IT/support technician working on projects from start to finish. Working knowledge of Avaya Aura Communication Manager and Session Manager is a plus. Call center management, programming and reporting.
Expert computer skills, especially Microsoft Excel. Adept at network troubleshooting with tools such as Wireshark. Good presentation and basic project planning ability.