Newsworthy

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Job Description:

Perform installation, training, maintenance, troubleshooting and repair of laptop / desktop technology hardware and software
Determine appropriate hardware and software based on corporate policy and end user requirements
Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
Use corporate incident management system to record and track all support work
Maintain accurate hardware and software records for corporate assets
May assist with the procurement of hardware and software
Support team’s abilities and functions through positive customer relations
Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams

Qualifications
Degree in a technology-related discipline OR a combination of, at minimum four years’ work experience, education and training equivalent to a four-year college degree in a technology related discipline
Bachelor’s degree, preferred
Minimum of two years related work experience; three years preferred
A+ certification preferred
Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
MAC OS experience strongly preferred
In-depth knowledge of Apple iOS and mobile device technologies
Superior customer service skills
Advanced knowledge, support and troubleshooting of AV, presentation, and teleconferencing equipment
Strong professional experience in a Windows 7/10 Enterprise environment
Superior analytical and problem solving skills
Ability to work within a team environment
Ability to independently plan, organize and prioritize one’s own activities
Ability to express ideas clearly in both written and oral communications
Ability to communicate technical information to a non-technical audience in a clear and coherent manner
Ability to effectively lead technical teams, to bring about technology solutions-
Ability to create, maintain & publish support documentation as needed
Local travel may be required
Occasional evening and weekend work may be required
Ability to lift and move desktop and other related hardware

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