Job #: 1952

Title: Technical Support


  • Other
  • New York City, NY
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 2 years ago

    Job Description:

    Perform installation, training, maintenance, troubleshooting and repair of laptop / desktop technology hardware and software
    Determine appropriate hardware and software based on corporate policy and end user requirements
    Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
    Use corporate incident management system to record and track all support work
    Maintain accurate hardware and software records for corporate assets
    May assist with the procurement of hardware and software
    Support team’s abilities and functions through positive customer relations
    Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams

    Degree in a technology-related discipline OR a combination of, at minimum four years’ work experience, education and training equivalent to a four-year college degree in a technology related discipline
    Bachelor’s degree, preferred
    Minimum of two years related work experience; three years preferred
    A+ certification preferred
    Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
    MAC OS experience strongly preferred
    In-depth knowledge of Apple iOS and mobile device technologies
    Superior customer service skills
    Advanced knowledge, support and troubleshooting of AV, presentation, and teleconferencing equipment
    Strong professional experience in a Windows 7/10 Enterprise environment
    Superior analytical and problem solving skills
    Ability to work within a team environment
    Ability to independently plan, organize and prioritize one’s own activities
    Ability to express ideas clearly in both written and oral communications
    Ability to communicate technical information to a non-technical audience in a clear and coherent manner
    Ability to effectively lead technical teams, to bring about technology solutions-
    Ability to create, maintain & publish support documentation as needed
    Local travel may be required
    Occasional evening and weekend work may be required
    Ability to lift and move desktop and other related hardware



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