Job #: 1361

Title: Technical Support

Region:

  • Other
  • New York City, NY
  • Job Type:

  • Contract
  • Function:

  • Technical Support
  • Contract Pay Rate:
  • $0-25
    • Anywhere
    • Posted 2 years ago
    • This position has been filled

    Momentum is looking for a Helpdesk Support Professional.

    Help Desk Analyst HET supports over 12000 employees located throughout the country as well as international users. These include data center operations, disaster recovery services, ServiceDesk services/support, desktop support, premedia systems support, voice systems/services, systems administration, messaging services/support, A/V support, application development, and training.

    • As a Help Desk Analyst, this position provides technical software, hardware and network problem resolution to all employees by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. This position also escalates all level two requests that cannot be resolved to Desktop Technicians or Network engineers.
    • This role reports to the Service Desk Manager. Responsible for first level Service Desk support of PC/MAC end users.
    • Receives end user Service Desk requests (phone, electronic), coordinates problem identification and resolution, and tracks and reports Service Desk activities by placing incidents into an ITSM Solution ServiceNow.
    • The requirements: An Ideal candidate should have the ability to deliver technical customer support over the phone in a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between level one and level two end user problems; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
    • Position requires 3+ years of experience in the field of IT Service Desk or user Support
    • Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
    • Experience with Desktop computer hardware, printers, and peripherals
    • Experience with Mobile Device Support (Windows, IOS, Android)
    • Understanding of basic Networking protocols
    • Exceptional oral and written communication skills
    • Provide support for Publishing and other business specific systems.
    • Extensive knowledge of Adobe products (InDesign, Photoshop, Illustrator and acrobat.
    • Font management software (UTC)
    • Experience troubleshooting printing issue