Job #: 2525

Title: System Administrator – Omaha, NE


  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 11 months ago

    First Shift: This is a 1st shift position. Starts at 6:30 am and ends at 2:30 pm central time.

    Second Shift: This is a 2nd shift position. Starts at 2:30 pm and ends at 10:30 pm central time.

    The Command Center Technician troubleshoots and develops technical solutions to restore software application and infrastructure failures, applies standard workaround procedures and ensures issues are resolved in a timely fashion, and escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.


    • Conduct ongoing, real time monitoring and detection of incidents using state of the art monitoring technologies

    • Prevention of system incidents via the execution of pre-defined inspection scripts to interrogate the health of server operating system, database performance, and evaluation against standard performance levels

    • Verification and logging of batch job execution against defined service levels and the resolution of job failures

    • Gathering of data to support incident classification and performing the necessary analysis to correctly ascertain client impact

    • Execution of defined troubleshooting techniques to analyze system incident symptoms and define the resulting client/associate impact

    • Resolution of system incidents via the selection and execution of appropriate incident solutions and communication


    • 2 year college degree; 4 year college degree preferred

    • MIS or Computer Science major preferred

    • 1 year related work experience

    • Military education or experience may be considered in lieu of civilian requirements listed

    • Training or experience associated with the administration and engineering of technical infrastructure including Unix, Windows, Network Storage, middleware, or database

    • Experience/education centering on Information Technology or Customer Service in a brokerage operations environment

    • ITIL certification preferred



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