Job #: 2771

Title: Solutions Specialist


  • New York City, NY
  • Job Type:

  • Permanent
  • Salary Range:
  • $125,000 to $150,000

    • Anywhere
    • Posted 5 months ago

    The Specialist will work to support the design, development, implementation and integration of practice innovation through technology. This position works within the Information Systems team, and is dedicated to supporting the Legal Project Management & Innovation team’s initiatives and projects. The Legal Project Management & Innovation team works with Firm stakeholders to surface ideas to transform and optimize our business. Those ideas are then developed into processes and products that deliver enriched and customized client service delivery and solutions. The focus of this position is on designing, developing, and implementing technology that enhances our legal service delivery and supporting meaningful innovation to keep pace with our business and the client markets we serve. This role reports to the Associate Director of Solutions Development.


    Responsibilities include, but are not limited to:


    Master third-party software applications/tools and act as subject matter expert and main point of contact for those tools, understanding available features and functionality and familiarizing with new enhancements as they become available
    Support all current applications utilized by the LPM & Innovation teams, as well as participating in new application initiatives to replace older applications with newer technologies
    Ensure application/tool requirements are well-defined, as certain projected timelines depend on this, while also executing development and testing efforts to ensure compliance with project goals and firm policies
    Convert application/tool requirements into wireframe or decision tree designs
    Implement solutions that address business technology problems and opportunities with a focus on collaboration platforms
    Develop and maintain comprehensive business process knowledge of in-house developed applications, vendor hosted, and group systems
    Participate in a collaborative design and solution delivery environment
    Perform administrative duties within application systems, including adding and removing users, managing security, migrating data, and scheduling interfaces and reports
    Partner with technical team members and business functions to facilitate solution delivery and issue resolution
    Perform troubleshooting and resolution of end-user and application software issues
    In conjunction with the LPM & Innovation teams, validate that user experience meets requirements
    Act as liaison to external vendors in connection with application features and usage
    Attend LPM & Innovation team meetings to collaborate with team and learn relevant business processes
    Bachelor’s Degree in information technology or related area
    5+ years of experience in systems analysis and application program development; Law firm experience highly desirable
    Exceptional project planning and management skills. Has a complete understanding of the software development life cycle, application test plans and associated quality assurance activities
    Strong professional and interpersonal skills including: exceptional customer service, creative problem solving, intellectual curiosity, effective written and verbal communications, ability to coordinate across functional teams, acute attention to detail and quality, driven with the ability to self-manage, and a team player
    Ability to multitask across projects/initiatives and deliver according to time and cost commitments
    Understand the connections and relationships across functions and entities for both internal and external constituencies with the ability to think appropriately into the future
    Familiarity with RDBMS designs with MS SQL Server and ability to review queries and stored procedures
    Experience in delivering solutions to improve and automate critical business processes
    Proven analytical and creative problem-solving abilities
    Programming and customization experience with SharePoint, HighQ, Neota Logic, and data analytics & visualization platforms are a plus​



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