Job #: 1848

Title: ServiceNow Tech Manager


  • Other
  • Job Type:

  • Not Applicable
  • Contract
  • Contract Pay Rate:
  • $75-100
    • Anywhere
    • Posted 1 year ago

    ​Dallas or Chicago preferred. Candidate can be remote if they are near an office to pick up the laptop.

    The ServiceNow Technical Manger will be responsible for delivering IT Service Management and other IT Practices using the ServiceNow platform. This position reports to the Associate Director – Development who is seeking candidates who have a:
    Strong sense of team
    Collaborative approach
    Deliverable focus

    Customer Service mindset

    Deliver and support end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
    Perform discovery work sessions to determine the solution requirements
    Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
    Refine and manage release management best practices (Update Sets, Information Sets, Cloning, naming conventions, etc.) for customizations and upgrades to the platform and applications
    Support the Core System including integration components (LDAP, Discovery, MID Server, etc.)
    Provide support and technical consulting and mentoring

    Assist service owners with leveraging ServiceNow with disciplined design and implementation approaches

    Skills Required:
    Strong knowledge of JavaScript and with web browser technology (XML, HTML, Web Services, etc.), Data Loads, Import Set management
    Deep functional and technical knowledge of ServiceNow configuration and development, including:
    User Interface – Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Service Portal and other UI elements for all currently installed Service Now modules
    System Properties – UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups, LDAP, SSO, solid understanding of encoded queries, reporting, database views, SQL stored procedure
    Experience building custom apps on the ServiceNow platform
    Understanding of Agile Software development practices
    Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services

    Experience collaborating directly with customers, QA, support teams, business analysts

    Nice to Have:
    JSON, JQuery, Angular, GIT, automated integration experience
    Understanding of service management and the ITIL framework
    College degree or equivalent work experience
    ServiceNow Certifications desired



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