Job #: 1622
Title: Service Portfolio Analyst – Atlanta GA
Acts as part of the Service Portfolio Management team, responsible for the development, implementation and management of Service Portfolio Management Processes & Policies as determined by the overall ITSM Roadmap.
Participate in all Continual Service Improvement enhancements to the SPM process and ServiceNow implementation in accordance to Industry “Good Practice” (i.e., ITIL Framework).
Participate in the organizational change management plan supporting the adoption of SPM processes and tools working with People Management and other departments in the promotion of standardized processes across the KTech organization.
Support the SPM function in its work with the Governance, Risk & Compliance department on the development and operationalization of associated SPM Policies and Controls.
Contribute to drive the development, enhancement and configuration of the ServiceNow platform in support of SPM, ensuring data quality and consistency.
1- 3 years of experience in IT Service Management processes.
Experience in definition of Technology Services and associated SPM best practices.
Experience working within the ServiceNow ITSM Suite of products.
Working knowledge of Microsoft core technologies (i.e., Active Directory, Office Suite, MS SQL, Windows Desktop etc.)
Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and team work.
Bachelors Degree or Equivalent work experience (3-5 years)
ITIL Foundation certified or Service Lifecycle, Service Capability Intermediate Certifications