Job #: 2309

Title: Service Desk Analyst – Louisville, KY


  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 1 year ago

    Looking for an individual to join this award winning/world class, highly professional Service Desk support team working in a very dynamic and ever changing environment.  Key experiences will include:

    •             Supporting 70,000 + colleagues in over 130 offices globally.

    •             Working for a large IT group with significant opportunities for advancement in various specialties

    •             Very open and collaborative environment

    •             Ongoing training and knowledge growth opportunities

    •             Internship opportunities with various groups within the organization

    •             Regular department celebrations of successes and holidays

    This position is for a developing professional individual in Information Technology, who works under moderate supervision.  They will operate in a specified Senior Analyst role, within the Global Service Desk.  The primary function is to support end users, diagnose, report, and resolve IT application issues.

    Job Profile Description

    •             Provides Service Desk function by supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.

    •             Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.

    •             Logs all issues with appropriate documentation as requested by Level II and III support teams.

    •             Routes calls to appropriate support teams as per described troubleshooting steps.

    •             Monitors and escalates issues until resolution, closure or the appropriate group has accepted.

    •             Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).

    •             Participates in projects as assigned.​​​​

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