Job #: 2372

Title: Salesforce


  • New York City, NY
  • Job Type:

  • Permanent
  • Salary Range:
  • $100,000 to $125,000

    • Anywhere
    • Posted 1 week ago

    Has an opportunity for an experienced Analyst to collaborate on all aspects of the implementation of Salesforce Health Cloud for patient access and referrals. As a key member of the Information Technology Department, the Salesforce Analyst will attain specialized knowledge of the software and serve as a vital liaison between the IT Department, hospital departments, Connect, patient access, and physician’s offices.


    **This position requires the flexibility to work an expanded work schedule, including early mornings, nights & weekends during major implementation and support efforts**



    Actively work on all aspects of Salesforce implementations through the maintenance stage
    Coordinate and communicate with patient referrals and access personnel, including managers, representatives from other business entities and physician’s offices
    Routinely perform in-depth analysis of workflows, data collection, report details and other build, design and configuration issues associated with Epic use
    Develop product content (build all necessary codes/databases/rules/functions) for each implementation
    Prioritize and implement system change requests; coordinate software updates and changes with end-users
    Ensure test scripts are created, reviewed and updated to reflect proposed workflow solutions
    Collaborate effectively with Salesforce premier support using appropriate tools
    Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Salesforce end-users
    Review software, workflows, analyze business operations, and collaborate with colleagues, Business Representatives/Subject Matter Experts and end-users to ensure systems are suitable for the organization’s Connect, patient access and physician’s practice needs
    Assume responsibility for developing and documenting internal procedures used in conjunction with Salesforce applications; play an integral role in supporting the adoption and engagement strategy (i.e., train, support and optimize access, referrals, scheduling, clinical, financial & practice management solutions)
    Thoroughly review and test each new release and enhancement; perform system configuration and database setup according to practice/software requirements
    Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
    Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
    Participate in user meetings, in-services and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues
    Remain current on Salesforce technologies and obtain certification in Salesforce applications as warranted
    Minimum Requirements

    Bachelor’s Degree required; BA/BS degree or equivalent
    Minimum of 2+ years of relevant experience required and at least 1 year of related application experience
    At least 1 year of healthcare experience required
    Solid understanding of the operational practices of customer relationship management solutions, scheduling, referrals, patient access for certain types of visits, and how these practices relate to the medical record flow for appointments
    Familiarity with business integration points, including new patient creation, appointment scheduling, registration, benefits, referrals, PCP assignment and referral orders
    Driven to expand on current healthcare IT knowledge and expertise
    Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused
    Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships
    Expert level proficiency with MS Office, including: Project, Excel, Visio, PowerPoint, SharePoint
    Ability to contribute to meetings, prioritize issues, resolve conflicts, manage project plan and communicate with all levels of the organization
    Successful candidates will be required to obtain/maintain Salesforce Certification(s) essential to their function
    Flexibility to work an expanded work schedule, including early mornings, nights & possibly weekends during major implementation and support efforts
    Ability to conduct detailed assessment of current state workflows & develop efficient future state workflows
    Desired Qualifications

    Master’s or advanced degree preferred
    Certified in one or more applications, must maintain certification on an ongoing basis
    Epic application experience
    Kyruus scheduling application experience
    Current Salesforce Certification(s) strongly preferred
    3+ years working in a healthcare patient access, registration & scheduling environment
    Prior experience implementing, teaching and supporting clinical and non-clinical users with new applications in a hospital environment is optimal
    Cross-application integration experience is highly desired
    Assessment and change management/transformation experience preferred
    Experience and participation in at least one full implementation lifecycle
    Physical Working Conditions
    Comfortable indoor area
    Sitting in a comfortable position with frequent opportunity to move about the department
    Ability to travel to and from mid-town Manhattan to the main Hospital campus and various offsite locations as required



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