Job #: 2858
Title: Program Coordinator Tampa, FL
Associate, Service Center Lead Program Manager (pf2)
The Service Leads Program Manager, Associate, will be responsible for managing the current program to ensure overall performance stays on track to ensure annual goals are met at year-end. As part of this role, the Service Leads Program Manager will analyze the leads generated to better inform the evolution plans while partnering with the Service teams to deliver results.
This is a role for self-starting, proactive, creative, and innovative thinker that can analyze data to improve and evolve the program as it aligns to key objectives and goals. and the needs of our clients.
Responsible for the daily reporting of program performance and sales – includes leads tracking, campaign and source code maintenance, quality control and call monitoring for additional training opportunities, and developing and leading the monthly core team meetings.
Leverage analytics to drive better lead quality while preparing for the Service Central migration
Manage, track and manually distribute approximately 5,000 leads annually while developing a better handling method with our special lead requests from this program.
Develop learning agenda aligned to the evolution plan to deploy tests and analyze results.
Partner with key stakeholders to develop technology business requirements and roadmaps to evolve the current program.
Ensure high quality execution through best practices and processes for future test designs, script design, lead generation requirements and other tactics.
Document processes for business continuity.
Build relationships with our key partners across Marketing, Service, and Agency
Bachelor’s Degree required.
1+ years of lead program management experience
Subject matter expert in Excel and Salesforce
Must be able to identify business opportunities that align with Marketing Strategy. Must have broad knowledge of business strategies and processes.
Experience managing programs across cross-functional teams.
Must be able to identify business issues, analyze causations as well as recommend technical solutions and any potential business risks.
Ability to understand strategic business opportunities and deliver vision and solutions that provide actionable and quantifiable outcomes.
Strong written/oral communication and presentation skills required to present monthly with the core working team