Job #: 1548
Title: Process Analyst
The primary responsibility of the Business Process Analyst is to act as a business process expert and design engineer who identifies business process improvements, looks for innovative technology solutions, leads training and testing activities and assists in Production deployment activities. Additional responsibilities include, but not limited to, Relationship Management, Subject Matter Expertise, Product and Release Management.
Act as a Subject Matter Expert (SME) with a deep understanding of a business process and/or product/application, ensuring business knowledge continuity with a view into integration across product portfolios
Define and author Business Requirements with the business and scope functionality for delivery based on business priorities, with an understanding and consideration of systems and data interdependencies.
Prioritize and validate the requirements backlog for future development throughout project lifecycle from business requirements gathering, development, quality assurance and UAT; clearly articulating requirements to development teams.
Build and maintain strong relationships with Risk Management/Independence senior leaders & stakeholders to understand business objectives and facilitate strategic process redesign sessions
Develop business justification documents that focus on capturing the current state processes to ensure an optimized future state is achieved with innovative process and tools, addressing current pain points and gaps.
Ownership of requirements management, release management and traceability of proposed functional and design requirements to business requirements, ensuring critical business needs are met
Provide frequent demos to the product/ application users, evaluate the quality of the product/ functionality being delivered, manage User Acceptance testing, triage and prioritize user feedback during UATs and take ownership of Change management requirements including any documentation, i.e., training guides, quick reference guides FAQs etc.
Minimum of eight years of business analysis experience; preferably from a professional services firm
Advanced quantitative and analytical writing and communication skills
Capacity to work independently and as part of a team with the ability to communicate across various levels of management; ability to lead a team
Business Process Management & JIRA experience required