Job #: 1506

Title: Population Health Complex Service Manager


  • New York City, NY
  • Job Type:

  • Permanent
  • Salary Range:
  • $75,000 to $100,000

  • Contract Pay Rate:
  • $75-100
    • Anywhere
    • Posted 1 year ago
    • This position has been filled

    Position Overview

    The Population Health Complex Service Manager, reporting to the Deputy Executive Director of Medical Management, will be responsible for researching, planning, organizing and implementing relationships and activities that will support the Health Plan membership to maximize their health outcomes through improvement in social determinants of health status. These determinants include but are not limited to; housing stability, food security, social engagement, health literacy, training, education, and retained employment, and access to healthcare. This role will bring thought leadership and structure to the organization’s approach to meeting member needs in the realm of population health driving clinical evolution of members in targeted neighborhoods, through social support and change. The individual in this role will have the skill set to deliver individual projects, as well as govern multiple, streamlined complex projects through management of relationships, partners, colleagues and employment of standardized tools and practices.

    Job Description
    ·         Conduct periodic member community focus groups to identify membership’s perception of needs

    ·         Research and identify internal and external barriers/social root causes that impact members’ ability to achieve optimal health and wellness

    ·         Research existing, and keep abreast of new, community based, grass roots, governmental, health, and other resources available in the assigned communities that could benefit members’ ability to improve health outcomes

    ·         Establish and maintain collaborating relationships with identified organizations for member access and benefit

    ·         Design and implement interventions, applying data analytics, surveys, observations, and focus groups, addressing the priority social determinant needs of the community

    ·         Make home, community-based field, hospital, and other visits as needed to address social issues impacting health outcomes

    ·         Participate in and/or lead and external community activities, work groups and committees to promote availability of services to individuals and groups of members

    ·         Coordinate efforts supporting individuals and groups to insure maximal effectiveness and communication

    ·         Provide leadership to identify and remove barriers to project progress, promote the good of the company, resolve conflicts and ensure project goals are realistic and achievable

    ·         Maintain timely, data dashboards and reports on program metrics/status, including but not limited to productivity, member health outcomes and periodic evaluations of program effectiveness including areas for improvement

    ·         Collaborate with other departments to insure adequate internal communication of services being provided through role

    ·         Communicate verbally and in writing, regularly with Manager, and other project stakeholders to apprise all regarding status of projects, issues impeding progress, and issues needing immediate escalation to Executive Staff

    ·         Produce reports for regulatory bodies, leadership meetings, board meetings, providers, members, advocacy organizations, and public affairs

    ·         Insure appropriate public relations and publicity of activities and events

    ·         Assist with sourcing and preparing grant applications to support ongoing program growth and expansion

    ·         Assist with preparation of articles for publication in health care and other literature

    ·         Participate in public speaking opportunities about population health social determinants efforts

    ·         Participate in training, required in-service and other meetings as necessary

    ·         Provide thought leadership and recommendations for improving approach to serving members, team structure, and reporting configurations

    ·         Responsible for managing mission critical, complex projects to deliver results within the authorized budget on the approved time schedule

    ·         Manage the defined scope of work. Control scope as required to deliver results

    ·         Provide input to team strategic goals and objectives

    ·         Meet quality standards and the production of expected deliverables during all phases of the project life cycle: initiating, planning, executing, controlling and closing

    Minimum Qualifications
    ·         BA or BS degree from an accredited university required. Master’s preparation with concentration in Public Administration, Public Health, Business or Health Care Administration, Nursing or Social Work preferred.

    ·         Five years of work experience including experience in one or more of the following areas: Community Liaison Worker, Community Health Worker, Community Navigator, Care Coordinator, non-profit organization/CBO worker, Community based advocate, or event planner. Health care background, Peace Corp, Teach for America or other related experience a plus and will be considered in lieu of some experience.

    ·         Experience collaborating with Community Based Organizations and or Governmental entities required

    ·         Proven track record implementing change in a community setting

    ·         Bilingual, Spanish/French speaking a plus

    ·         Excellent interpersonal and negotiation skills to motivate and influence project participants to successfully achieve goals

    ·         Excellent communication skills; verbal, written, problem solving, analytical

    ·         Ability to assume a consulting or leadership role as the situation requires with stakeholders, collaborators and members

    ·         Excellent leadership and managerial skills to effectively direct, delegate and coordinate, staff, peers, and others with no reporting relationship to meet program/project goals

    ·         Creative problem-solving skills, a win-win mentality

    Professional Competencies

    ·         Integrity and Trust

    ·         Customer Focus

    ·         Analytic skills

    ·         Data informed decision making

    ·         Critical thinking and judgement

    ·         Functional/Technical skills

    ·         Computer skills e.g. Microsoft Word, Excel, Outlook, Power Point

    ·         Written/Oral Communication

    ·         Systems orientation​