Job #: 1667
Title: Organizational Change Manager
Job Title: Change Lead
Duties: Primary Purpose and GoalThis position operates within the BES Change and Deployment group, a team focused on global implementation and change management of International products and services being delivered to our member firms for both internal adoption and client delivery. The role will be assigned to manage our relationship with one or more internal clients to maintain visibility and engagement with their development programs. You will provide strategic advice regarding global implementation and change management during the planning phases of each project. As projects are formalized, you will lead the assessment, planning, development and delivery of the adoption package that will enable the launch, implementation, on boarding and user adoption of the new service or product.
Responsibilities and Tasks
Contribute as a senior team member in development of transformation and change management programs for global solution and process implementations
Lead and manage the Change track within the overall program while working with stakeholders; product owners, product sponsors, project managers to align and drive expectations and results.
Understand the overall business implementation program and the fundamental solution being developed/deployed, including its business value, how it fits with the overall architecture or business operations.
Develop a tailored change enablement strategy and methodology that incorporates federated global structure
Develop and sustain a set of actionable and targeted change enablement components – including change impact assessments, communication plans, roadmaps/playbook and training plans, resulting in the overall change enablement plan
Develop planning for change and deployment within a global professional services partnership environment including the creation of high-level and detailed change and deployment plans with deliverables, schedules, resources and budget.
Effectively manage and escalate risks and issues including the management of all Change & Deployment resources assigned to the project.
Design and deliver implementation guidance and adoption materials to support implementation of global product and services.
Coordinate with internal Communications and Training services to ensure all stakeholders receive accurate, timely communication and end users receive appropriate training. Develop plans accordingly.
Perform as an individual contributor to complete deliverables when needed
Assure high quality standards in change and deployment deliverables.
Work with deployment management teams to engage countries regarding local adoption plans
Coordinate development of digital and non-digital documentation and tools needed for adoption. Work with product owners to coordinate content development needs and ensure high quality output.
Travel: Occasional travel for regional/global meetings or workshops
Experience and knowledge of organizational change management or transformation management and tools.Knowledge of professional services industry with strong analytical and problem-solving skills.
Experience with large-scale, multi-site implementation projects. International experience preferred.
Characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new information
The ability to manage engagement on multiple projects at once.
Excellent presentational skills; outstanding written and verbal communication skills.
Bachelor’s degree from an accredited university
Years of experience
8 or more years’ experience working in one or more of the following areas – professional services delivery; strategic or organizational change management; distributed business implementation services.
Skills and Experience:
PROCESS IMPROVEMENT/CHANGE MANAGEMENT