Job #: 2598

Title: Operations Support Analyst

Region:

  • New York City, NY
  • Job Type:

  • Permanent
  • Salary Range:
  • $75,000 to $100,000

    • Anywhere
    • Posted 6 months ago

    ​Summary:

    The IT Operations Support Analyst is responsible for scheduling and monitoring system jobs, performing system updates, as well as escalating and documenting issues. This position requires strong attention to detail.

    Essential Duties and Responsibilities:

    Create monthly batch calendar and release batch calendars; · Schedules and monitors system batches daily in production and test environments, including weekends; ·

    Follows established timeframes and adjusts schedules due to ad hoc requests; ·

    Performs analysis of batch results; ·

    Updates system factor tables; ·

    Updates security access; ·

    Supports operations of the applications; ·

    Triggers and monitors file transmissions; ·

    Ensures timely reporting of all production and test processing problems related to supported applications ·

    Accurately documents instances of application failures; ·

    Supports applications on-site and remotely as needed, including on weekends and off hours; ·

    Maintains support documentation; ·

    Tests the applications and documents test cases, test results, including defect descriptions; ·

    Position may be required to perform duties outside their normal responsibilities as needed and when requested; and ·

    Perform tasks after hours, on weekends, and as required by management/supervisory staff.
    Qualifications:

    The requirements listed below are representative of the knowledge, skill, and/or ability required.   ·

    Strong attention to detail; a high degree of accuracy is required · Problem solving skills  ·

    Effective written and oral communication skills  ·

    Very good organizational skills ·

    Ability to learn and adapt to change ·

    Ability to work in a team oriented environment

    Education:

    Bachelor’s Degree or higher from accredited college in Computer Science, Business or a related field preferred. Will consider equivalent experience.

     

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