Job #: 2966

Title: Onsite Desk Support – Phoenix, AZ

Region:

  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $0-25
    • Anywhere
    • Posted 2 months ago

    As an Onsite Specialist – You will be responsible for all aspects of technology for our two offices in Arizona. This position in not office centric. Phoenix is part of the South West Market and will require remote support to other offices as needed.
    Responsibilities include, but are not limited to:

    Provide installation, maintenance, troubleshooting and repair of desktop technology, hardware and software in compliance with Service Level Agreements
    Performs troubleshooting and resolution of desktop technology problems
    Determine appropriate hardware and software based on corporate policy and end user requirement
    Respond to escalated incidents in an expedited manner or appropriate level of urgency and follows up with colleagues on all issues
    Perform as an SME for desktop technology infrastructure within the environment
    Act as a senior technical liaison between Desk side Support and other technology teams including other MGTI groups and Business IT functions
    Perform administrative and client service tasks
    Use corporate incident management system to record and track all support work
    Maintain accurate hardware and software records for corporate assets
    Perform time tracking tasks as required
    Provide feedback based on colleague input and usage; develop ideas for new and improved solutions based on needs
    In conjunction with manager, establish and monitor metrics on service delivery and colleague satisfaction
    Communicate to colleagues via all applicable forms of available communication
    Attend team meetings and training
    Support team’s abilities and functions through positive colleague relations
    Provide technology related training to colleagues
    Contribute to the improvement and enhancement of processes and procedures
    Gain additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members

    Qualifications
    Degree in a technology-related discipline; OR a combination of work experience, education and training equivalent to a four-year college degree in a technology related discipline
    MCSA – Windows 10, preferred but not required
    MAC knowledge and expertise required
    Minimum of 10 years related work experience in a technical 2nd or 3rd level support role
    Very strong knowledge of company desktop operating systems and software
    Knowledge of application packaging processes
    Extensive in-depth knowledge of end-user issues in areas ranging from office automation (desktop support, e-mail, telecommunications (voice and data networks), applications support, web technologies, IT security, and global travel support
    Strong professional experience in a Windows 7/10 Enterprise environment
    Superior analytical and problem solving skills
    Ability to work within a team environment
    Ability to independently plan, organize and prioritize one’s own activities
    Ability to express ideas clearly in both written and oral communications
    Ability to communicate technical information to a non-technical audience in a clear and coherent manner
    Ability to effectively lead technical teams, to bring about technology solutions
    A+ certification preferred
    Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
    MAC OS experience preferred.
    In-depth knowledge of Apple iOS and mobile device technologies
    Ability to lift and move desktop and other related hardware
    Effective time management skills required
    Create, maintain & publish support documentation as needed
    Local travel may be required
    Occasional evening and weekend work may be required
    Advanced knowledge, support and troubleshooting of AV, presentation, and teleconferencing equipment​

     

     

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