Job #: 2908
Title: Mainframe Command Center
Mainframe Command Center Operator
Monitor all batch flow processing and insure timely completion of endpoints/milestones. Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly.
Perform level 1 and level 2 support and resolution for all batch abends
Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter management when necessary.
Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools (OPSMVS/SSM, Omegamon, Sysview, Netview)
Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete.
Perform and verify system configuration changes as specified during weekend maintenance / shutdown periods.
Respond to all hardware faults or failures requiring escalation and support from outside vendors. Work with vendors toward resolving these incidents. Report them via problem tracking software.
Respond to all console messages and alerts requiring intervention and action.
Track and document all outages and incidents which adversely impact the environment.
Host triage calls with engineering staff, to escalate and resolve incidents and problems
Candidate must have 3-5 years experience in Mainframe batch environment; knowledge of support operations, best practices and processes.
Must have expert level knowledge of Tivoli Workload Scheduler, including comprehensive understanding of scheduling concepts.
Candidate must have working knowledge of mainframe z/OS console commands, JES, Hardware Management Console functions and TSO.
Working experience with at least two of these monitoring tools: (OPSMVS/SSM, Omegamon, Sysview, Netview).
Excellent verbal and written communications skills, attention to detail, ability to interpret and precisely act on written instructions
Experience with MS Office business applications (such as: Excel, Word, Power Point)
Capable of working independently with limited oversight Good project planning, organization, and time management skills
Excellent verbal and written communication skills Ability to multi-task
Must be a team player and foster a team first environment and culture