Job #: 5553
Title: IT Coordinator
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Host and track production system Change Advisory Board (CAB) meetings
Review and track production system troubles (aka Major Incidents), ensuring that they are recorded with full information, including impact, root cause and resolution; and are resolved and closed in a timely manner.
Perform Major Incident analyses, and prepare summary and trending reports: Weekly, Monthly, Quarterly, Yearly, as well as customer-facing system issue reports as needed.
Coordinate and prepare meeting materials and minutes for various management committee meetings; as well as and regional IT conferences (Americas, Asia/AIOD, London/EMEA), which promote information sharing and efficiencies across regions.
Support the Key Risk Assessment (KRA) and Key Risk Indicator (KRI) process across first line-of-defense teams including review, validation, and consolidation of data into appropriate reports.
MINIMUM JOB REQUIREMENTS OR EXPERIENCE:
Excellent Microsoft Office tools skills, particularly Excel.
Experience with ServiceNow helpful.
Related experience in financial and/or IT institutions.
Excellent IT knowledge in financial industry, IT Governance, Project Management skills.
Excellent communication skills.
Good coordination skills.
Excellent attention to detail.
Ability to prioritize and effectively manage multiple tasks.
Effective presentation skills.
Able to work independently and in a team environment.
Familiarity with ITIL helpful.