Job #: 1787

Title: Infrastructure Management – Grand Rapids


  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $50-75
    • Anywhere
    • Posted 1 year ago

    Due to federal work requirements, US Citizens required
    Manage coordination, operational scheduling and support for Cloud Operations teams to execute Cloud Solutions and represent Technical Operations to all stakeholders
    Manage Operational Communications and Relationship Management by acting as primary customer interface for Cloud Technology requests for assistance and information; engage subject matter experts as needed, provide guidance and educate customers on Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as Service (SaaS) delivery models
    Provide high level cost and resource estimates for Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as Service (SaaS) offerings
    Interface with customers to handle requests for information from Technical Operations Teams. Request intake and requirements gathering (Internal and external); engage Subject Matter Experts from related Technical Operations and Services Teams
    Acts as a trusted advisor to clients; ensures the efficiency of Infrastructure requests and manage customer driven, Infrastructure projects; create Cloud documentation of technical implementation plans; represent Cloud Operations to all stakeholders

    Minimum five years of IT service delivery experience in solutions delivery, project management and IT Operations
    Bachelor’s degree from an accredited college/university or equivalent experience
    Experience with Infrastructure as Code tools such as Terraform, Cloud Formation Templates, etc
    Strong project management skills with experience executing multiple projects from definition through implementation, involving internal personnel and consultants
    Comprehensive knowledge of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as Service (SaaS) across multiple cloud providers, IT Security, software development, and infrastructure deployment methodologies and industry best practices
    Ability to quickly acquire new knowledge regarding technology; ability to participate in resource planning processes based on defined organizational plans
    Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously​

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