Job #: 1722
Title: Infrastructure Engineer
Primary Purpose and Goal
The Application Engineering Lead is a core competency champion in one or more identified products and/or technology platforms leading onsite and offshore engineering project teams to provide consistent, effective, secure, flexible, high quality and cost effective cross-functional engineering services in order to achieve operational excellence in the following areas:
Integration services and platform engineering
Security and risk engineering
Application performance management and performance test engineering
End-User device engineering and management for development, testing and application support
Development of processes and procedures for compliance and security management
The hands-on Application Engineering Lead leverages existing relationships with Global functions and knowledge of Global functional products in providing best in class, next generation engineering services that are designed specifically to improve Functional Alignment and Strategic Relationships.
The Application Engineering Lead is responsible for identifying opportunities to implement automation and standardize delivery of environment-agnostic engineering services to support faster and more flexible service delivery without impacting quality or performance.
The Application Engineering Lead works with product, project and business owners from initiative inception to completion to ensure associated infrastructure, performance, security, availability, support, etc., requirements are addressed, communicated and adhered to throughout the full product lifecycle.
Functional Engineering – lead and track multiple products and/or projects simultaneously, from initial scope evaluation and intake to implementation and ultimately, ongoing maintenance.
Manages, performs, delegates and monitors day to day project engineering activities and execution by working with both onsite and offshore engineering and project teams
Develops and institutes departmental procedures aimed at streamlining processes, reducing time to delivery, increasing uptime, improving consistency and enhancing overall department efficiency.
Responsibilities and Tasks
Architectural – Maintains a broad understanding of managed, implemented and forthcoming technologies, their individual workings and the way in which they interact within the environment.
Technical – Develops and drives technical solutions to existing and future environmental problems and potential limitations in a pro-active manner.
Program – Single point of contact for program-specific engineering activities
Responsible for providing effective technical support to all products throughout their IT lifecycle.
Develops a continued understanding of existing product lines and technology platforms and serves as a core competency champion, proficient in delivering “innovative” Global business solutions
Provides thought leadership in introducing new and advancing technologies and efficient practices.
Available to work weekends and off-hours to support project timelines and emergency situations.
Reporting lines This role reports into the Associate Director of Audit Operations.
Travel-Up to 1 weeks a year
5 plus years of hands-on and team lead experience as Application/Infrastructure Engineer – working on enterprise Microsoft platforms in a large, multinational organization
Deep knowledge and hands-on experience in manual and automated application deployment and database configurations across diverse physical, virtual and cloud environments
Excellent communication skills, the ability to clearly and simply convey information to stakeholders in a way that is meaningful and achieves the desired outcome
Understanding of performance monitoring and capacity planning analysis
Strong analytical and problem solving skills, provides solutions quickly with low service impact
In-depth understanding of real-world Product Line features, provides detailed overviews of a subset of product/technology features; architecture, development, performance, migration, deployment
Good knowledge of regional issues, ability to work with people from many different backgrounds
Strong understanding of technology architecture in an enterprise environment
Strong experience configuring physical, virtual and cloud environments and working knowledge of LDAP and Microsoft Active Directory
Hands-on experience in deploying enterprise platforms for business applications. Knowledge of VSTS, Kubernetes, Chef, Puppet, Jenkins or alternate deployment and orchestration tools desired
Hands-on experience in Product lifecycle management relating to various hosting products and services, Azure specific cloud system lifecycle and ‘utility model’ management desired
Ability to understand and translate Business and technical strategies and standards
Project management skills sufficient to coordinate tasks of member firm contacts, understanding of full project cycle to support deployment efforts
A proven track record of effectively managing IT Operational Teams and Services
Excellent knowledge of Microsoft office tools such as Word, PowerPoint and Excel
Understanding and experience with ITIL processes
Experience working with and managing resources from Outsourced Partners with sound knowledge of how best to build effective working relationships
Experience leading and working with virtual teams that are geographically dispersed
Management and Competencies
Become a core competency champion in one or more products and/or technology platforms
Ability to take the lead and inspire and motivate others to follow.
Capable of managing both technical and non-technical requirements and personnel
Able to leverage offshore personnel/managed services to successfully maintain day-to-day ‘keep the lights on’ activities with high quality in a cost-effective manner
Experience with or general ability to effectively manage and interact with remote, off-site and off-shore resources, some working within alternate time-zones.
Ability to create, communicate and promote compelling status and progress reports, utilizing effective methods by which to best display successes and accomplishments in a convincing manner.
Knowledge of and ability to actively monitor the environment, be it through automated processes and tools, consistent procedures or alternate functional methods.
Encourages knowledge enhancement, continued education, and cross-team training
Maintain an active and steady knowledge of projects budgets, run rates, associated spend and general resource expenditures per project.
Collegiate undergraduate degree or equivalent industry work experience.
Professional IT Qualifications in related products preferred (MCSE, MCP, CCIE, etc.)
ITIL Foundation and/or additional ITIL knowledge and understanding preferred