Job #: 1578

Title: iManage Administrator

Region:

  • New York City, NY
  • Job Type:

  • Permanent
  • Salary Range:
  • $75,000 to $100,000

    • Anywhere
    • Posted 11 months ago
    • This position has been filled

    Position Requirements

    Document Management System Administration

    • Serve as administrator of the document management system including managing user access and security groups along with other configuration tasks
    • Develop and refine existing design and implementation methodologies
    • Evaluate existing DMS implementations and develop recommendations for problem resolution, enhancement, and tuning
    • Manage the deployment and support of the iManage desktop application
    • Manage third party integrations and processes with iManage including Prosperoware/Milan, Salesforce, and Outlook
    • Perform routine monitoring, maintenance, and service tasks including auditing and security functions

    Documentation and Training

    • Responsible for creating and maintaining documentation of iManage templates, processes, best practices, usage guides, etc.
    • Provide training and support to users in the implementation of iManage, including roll-out of new functionality
    • Assist users with “workarounds” if system functionality cannot be fixed or enhanced.

    Vendor Management

    • Manage relationship with iManage support and customer relationship teams for product issue escalation, product enhancement requests, user groups, and product news such as upcoming release features and schedules
    • Investigates system problems and coordinates fixes or functional enhancements with application vendors.
    • Manage software licenses and renewals

    Skills Desired

    Qualifications & Experience
    Education: College degree (BA/BS) or higher
    Experience requirements
    3 to 5 years relevant experience
    2+ years of experience and competence in working with iManage DMS
    Experience in the analysis, design, implementation, administration, and support of electronic document management systems, with a history of matter-centric design
    Understanding of law or background in the legal industry a plus
    Core Competencies & Skills / Personal Attributes & Fit
    Good project management acumen, including the ability to prioritize and manage multiple projects at the same time in a fast-paced environment
    Self-directed, go-getter willing to roll-up sleeves and make things happen; able to manage both the big pictures and the details
    Excellent communication skills, both verbally and in writing
    Desire and ability to teach users and act as a champion for the use of iManage
    Ability to work with team members at all levels of the organization