Job #: 1805

Title: Helpdesk – Alpharetta, GA

Region:

  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $0-25
    • Anywhere
    • Posted 9 months ago

    ​Must be able to work in a 24 by 7  environment, must be able  to work any shift
    strong people skills, very strong on phone, works well independently and in a team. ​​

    2-5 years working in a technical Service Desk or Help Desk position

    Strong analytical skills and proven ability to solve problems

    Previous customer service experience in a technical support role

    Very strong level one experience in MS Office, printers, remote access, networking, etc.

    Proficiency in using support software tools

    Familiar with Service Request Management processes

    Competency in remote support and ticket tracking tools

    Ability to work in a high volume environment (answering 20-30 live calls in addition to managing 40-60 emails/service requests)

    Attention to detail and achieving results

    Exhibit a strong work ethic and positive attitude

    DESIRED EXPERIENCE

    Active Directory

    Window 10

    Bomgar

    BMC Remedy

    Microsoft App-V

    MAC support

    Chat support

    Mobile device support

    Airwatch/VMWare

    Remote access (VPN)

    VDI

    Citrix​

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