Job #: 2917
Title: Health Program Manager
The Manager is responsible for the administration of the program. This includes supervision of the staff, ensuring coordination of patient services occurs, staff recruitment and hiring, staff training, community and case finding, weekly, monthly and quarterly reporting of program information to the SHD, State, Lead agency and MCOs. Ensures implementation of the program policies and procedures. Responsible for overseeing roster assignments by the CM Supervisor, monitoring and reporting. Runs and participates in all meetings. Collaborates with the SHD in the implementation and strategic planning of services. Coordinates and oversees operational activities that ensure efficiency of business and care delivery models and support the program’s goals and objectives in a coordinated, effective and efficient manner.
Essential Duties and Responsibilities:
Collaborates with the SHD in the program implementation
Collaborates with SHD and consultant (when necessary) to develop strategies to ensure our meets New York State Department of Health and Lead reporting requirements.
In collaboration with SHD, evaluates and updates the Health Home business plan and financial outlook based on internal programmatic assessments, NY State and City mandates, and agency strategies.
Assesses current services and programs to identify areas for growth and improvement.
Oversees and monitors development, monitors, analyzes and reports on quality metrics for operations to agency, city and state as required.
Participates in the development of effective processes and models for staff development, recruitment and retention.
Collaborates with SHD to manage initiatives in organizational design changes, and the continuous assessment of program effectiveness.
Identifies trends and highlights areas of concern; recommends strategies and resources to address needs.
Systematically develops, implements, and monitors multiple organizational and operational objectives.
Effectively communicates with and guide the staff to accomplish the Entity’s goals and objectives and facilitates insight on programmatic and client related issues to the CM staff.
Administers and provides personnel services in the recruitment, selection and orientation of new employees
Responsible for monitoring overall assignments, tracking and CMART data reporting.
Resolves administrative problems such as case transfers, data issues, policy issues.
Ensures the department’s staff and organizational development needs are evaluated and assessed.
Develops and maintains applicable professional contacts, resources and /or networks for the boroughs.
Provides bi-weekly supervision to the staff.
To ensure that staff receive regular evaluations and identification of training and personal development needs.
Ensure that key targets are met, tracking logs, and matrix are accurately reported.
Conducts periodic case record reviews to insure adherence to program standards
Assists in the investigation of complaints and serious and untoward incidents and ensure that immediate remedial action is taken if necessary and that recommendations made are put into place.
To ensure that self and team members maintain up to date knowledge of policy and legislation. To ensure that self and team members are updated about current good practice issues in relation to chronic diseases, mental health, and substance abuse, and that good practice is reflected in the team.
Demonstrates teamwork at all times, addresses issues and concerns while providing guidance, advice and proper follow-up.
Participates in the development of departmental policies.
Effectively recommends or participates in hiring, discipline or termination.
Monitors the productivity of the teams, and ensure that revenue practices meet the outcome standards and requirement of the regulatory agency.
Participates in the agency’s Quality Assurance Steering Committee meeting and works with the IT department to continuously monitor the EMR/EHR system.
Develop systems to track care managers work performance and ensure that assignment of clients’ cases are equitably among health home teams.
Perform other responsibilities and duties as assigned by the SHD.
Minimum Education; Experience Requirements:
MPH, MPA or LMSW.
Proficiency in Spanish and/or Bilingual in Spanish a plus.
At least 5 years of administrative and clinical experience in managing and monitoring health care related programs, program development and supervising clinical and non-clinical staff; with at least 2 years experience in servicing persons living with HIV/AIDS, substance users and/or mentally ill population with histories of homelessness and/or At least 2 years of experience in the provision of services in a primary care setting; with at least 1 year experience in leading CQI/QA projects and activities.
Effective communication with clients, staff and other service providers.
Ability to write effective and clear reports proposals and other documentation.
Computer literacy and strong organizational skills.
Ability to work independently and with minimal supervision.
Knowledge of HIV/AIDS resources, benefits and entitlements.