Job #: 2532

Title: Fraud Operations Analyst

Region:

  • Northern New Jersey
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 3 weeks ago

    ​The qualified candidate should have knowledge of the financial services industry. The candidate will join a team responsible for reviewing and addressing fraudulent activity; the team responds to and monitors reports designed to identify suspicious transactions and/or account activity. The candidate will also assist with the analysis of irregular trading and/or banking activity. The candidate will also be required to perform outbound calls to customers and take inbound calls from Customer Service to address any questions related to potential fraud and/or account abuse.

    Functional Responsibilities:
    • Perform holistic reviews and analyses of daily reports to address potentially fraudulent activity, to include reviewing identity documents for new accounts, ACH deposits/returns, trading activity, returned checks, wire requests, ATM/POS transactions, and other money movement, trading and account activity
    • Gain a comprehensive understanding of product and account offerings, as well as all trading and cash movement activity
    • Thoroughly investigate false positive and/or exception reporting and present findings to key stakeholders
    • Document suspicious and/or confirmed fraudulent activity in accordance with operating procedures; dispatch confirmed fraud events to AML and/or Corporate Investigations in adherence to regulatory requirements
    • Work with project managers and technologists on key projects that are re-shaping the exception identification, communication, and resolution processes
    • Escalate any issues, identified risks or process gaps
    • Act as liaison between Operations, Compliance/Legal, Risk, Customer Service, and other internal and external stakeholders

    Basic Qualifications:
    • Willingness to learn about financial services operations and fraud prevention/detection
    • Ability to handle multiple tasks as well as daily deliverables
    • Demonstrated teamwork skills
    • Effective verbal communication and ability to collaborate with senior leadership
    • Ability to interpret quantitative and qualitative data to assist in process improvement exercises
    • Able to work under pressure and time constraints with a sense of urgency

    Preferred Qualifications:
    • Bachelor’s degree preferred. Candidate’s with an equivalent combination of education, training and professional experience will also be considered.
    • Familiarity with Salesforce or other customer relationship software preferred but not required

     

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