Job #: 2560
Title: Desktop Technician
Principal Duties and Responsibilities: ·
Responsible for day to day technical support and timely resolution of end-users desktop related issues, incident tickets and optimal restoration solution ·
Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion ·
Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system ·
Support all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations ·
Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems to help minimize end-users downtime ·
Where and when restoration activities are beyond the scope of the Desktop Support Engineer, escalate issues/problems to proper tier 2, tier 3 support team members and vendors as the case may be · Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment ·
Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory ·
Promptly analyzing incident tickets and end-user incoming call problems and support requests to determine restoration strategy and approach ·
Facilitate end-users desktop data and application restoration and recovery
