Job #: 5552

Title: Desktop Support – Boulder, CO

Region:

  • Other
  • Job Type:

  • Contract
    • Anywhere
    • Posted 11 months ago

    Responsibilities:
    Providing exceptional IT Services to employees
    Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
    Responding to support requests on a daily basis
    Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
    Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
    Provides assistance and training to other Helpdesk staff in solving more complex user problems.  Escalates issues to more experienced staff or management if needed.
    Build and deploy new desktops and laptops
    May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
    Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff
    About You:
    As an AM you are a:

    Creative thinker – You are curious and unafraid to ask questions
    Hard worker – You are industrious and diligent in everything you do
    Innovator – You are willing to initiate changes and introduce new ideas
    Your experience includes:

    Minimum Bachelor’s degree
    Five years of progressively responsible experience performing Helpdesk tasks and functions.
    Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 and10 Pro)
    Knowledge of Mac OS X
    Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
    Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
    Knowledge of Virus and Spyware removal techniques
    Working knowledge of a past Helpdesk/Support Ticketing system
    Experience with Microsoft Active Directory
    Ability to image and deploy Windows desktops and laptops
    Ability to quickly diagnose and fix problems
    Ability to open a computer and replace defective components
    Ability to operate in a dynamic, fast-paced environment
    Ability to work in a team-oriented, collaborative environment
    Exceptional written, oral and interpersonal communication skills
    Exceptional customer service orientation
    Must be detail oriented​
    ​​

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