Job #: 1627

Title: Desktop Support

Region:

  • New York City, NY
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 1 year ago
    • This position has been filled

    Desktop Technician

    We are seeking a qualified candidate for the position Testing

    Deployment Technician for a 6-month consulting contract.

    Evaluation and Selection: All resumes submitted will be reviewed and evaluated based on the following criteria: Qualifications, Required Skills, Experience and Certifications (if any) as described in the RSOW (RSOW Requirements).  Candidates that meet or exceed the RSOW Requirements will be interviewed and ranked. The selection of the candidate will be based on the RSOW Requirements, interview and price.

    2. Engagement Location, Hours and Duration:
    The engagement will take place at our NYC location(s):  Metropolitan, Lincoln, Jacobi, North Central Bronx, Gotham sites for GL5 (all in the Bronx) possibly to Brooklyn for GL5 (Kings and ENY.

    3. Principal Duties and Responsibilities: ·

    Responsible for day to day technical support and timely resolution of end-users desktop related issues, incident tickets and optimal restoration solution  ·

    Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion ·

    Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system ·

    Support all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations ·

    Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems to help minimize end-users downtime ·

    Where and when restoration activities are beyond the scope of the Desktop Support Engineer, escalate issues/problems to proper tier 2, tier 3 support team members and vendors as the case may be ·

    Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

    Request for Statement of Work ·

    Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory  ·

    Promptly analyzing incident tickets and end-user incoming call problems and support requests to determine restoration strategy and approach ·

    Facilitate end-users desktop data and application restoration and recovery ·

    Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software · Responsible for tracking hardware and software inventory  · Familiarize and assist end-users on basic software, hardware and peripheral device operation and use ·

    Works with vendor support contacts to resolve technical issues within the desktop environment  ·

    Arranging and preparing equipment for shipping/receiving and disposition ·

    Accurately and promptly record incident/issue and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries ·

    Developing in-depth skills and technical knowledge of each system and sub-systems in current and new technologies ·

    Maintains adequate and industry awareness of knowledge of operating systems and application software used to provide a high level of support  ·

    Maintains, follows and consistently demonstrates a general knowledge of WCG/EITS guidelines, processes, practices and procedures ·

    Ensures that there is sufficient support to clients and provide friendly customer service to endusers and for local project implementations ·

    Preparing and willing to do any other reasonable and lawful instruction/task on time and correctly ·

    Managing time efficiently, effectively, setting priorities appropriately, schedule calls, able to maintain professional demeanor under stress  and operate within customer support standard operating procedures ·

    Maintains proper grooming and adheres to attendance and timesheet policy standards

    4. Qualifications / Required Skill:

    Associate Degree in related field or minimum of 5 years of job experience in similar role