Job #: 1997
Title: Data Transfer Administrator
The Data Transfer Administrator will work in the Centralized Operations department of MGTI at companies. Primary responsibility will be to support the onboarding, modifications and terminations of all data transfers as well as troubleshoot and resolve any incidents. Adapt and adjust to changing priorities both independently and in team settings. Understand GlobalScape and Accellion from a data transfer perspective.
Provide support for Globalscape (SFTP) software
Provide support for Accellion software
Setup new data transfers on the Globalscape platform.
Setup new clients on our Accellion platform.
Provide assistance with troubleshooting data exchange related issues.
Suggest improvements to our data exchange environment to increase our availability reduce our failure rate.
Ensure all transfers maintain proper levels of security by enabling secure protocols and encryption end to end.
Contribute to project work, including upgrades, migrations and enhancements.
Consult with clients on new or changes to existing transfers.
Ability to think outside the box, take initiative, facilitate and collaborate effectively with IT & business teams.
Ability to write custom scripts to perform large tasks in short periods of time.
Maintain compliance to avoid risks of outages or compromised data
Communicate ideas and information effectively via oral and written communication to diverse audiences.
Supporting multiple operational and infrastructure related projects
Bachelor’s degree in computer science or related field from an accredited college/university or equivalent combination of education, training, and experience
5-8 years as a technical support in a fast pace environment.
Excellent communication skill required; both written and verbal
In-depth knowledge of File Transfer Protocols
Experience in working in direct client engagements.
Experience in implementing HTTP, HTTPS, SFTP, FTP/S and other industry specific protocols.
Experience with one or more of the following Data Transmission applications:
Globalscape and Accellion experience preferred
Knowledge of FTP and Transmissions technologies
Understanding of Virtual Machines and SAN technology
Experience with Change Control Ticketing
Experience with Incident Reporting and Ticketing
Demonstrated knowledge of Data Exchange/Data Transfers
Understanding of ITIL and ISO operating principles
ITIL Certification preferred
Scripting skills in one or more scripting languages (Perl, python, bash and PowerShell preferred)
Ability to manage and maintain own book of work while making management aware of status and progress.