Job #: 2073
Title: Customer Service Rep
Primary Responsibilities: Handle high volume of external inbound customer and sales agent inquiries. Communicates product features and benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain basic information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements.
Qualifications: Associates, or Bachelors degree preferred, or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable, ethical, good decision-making ability Strong written and verbal communication skills required Excellent computer skills and ability to multitask Training & Development: Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.