Job #: 1520
Title: Change Manager
***Montvale, NJ is an alternate location option***
Oversee and effectively communicate the change control policy, process and procedures across the functional teams and management.
Request additional information or clarification from requester if needed.
Reject or defer Change Requests, as appropriate, based on the initial review.
Support process improvement projects using continuous process improvement methodology.
Ensure change request meet all requirements to increase success factors, reduce risk and minimize the impact of change related incident on service quality.
Chair change advisory Change Advisory Board meetings: ensure participation across functional groups, collect meeting summaries / Attendance and update change requests with decisions resulting from review meeting.
Provide on-going support of a collaborative change management process utilizing Service-Now.
Provide continual process improvements
Design and author documents. (process, procedure, gudiance)
In-depth knowledge of Change Management operations, policies, procedures, standards and existing technology and systems environments.
Robust knowledge and experience with Service Now, specifically the Change Management module
Minimum ITIL foundation certification; ITIL Service Transition or Expert certification is preferred.
Excellent writing/editing skills with previous experience in writing process, procedure, and guidance.
Relevant experience interacting with senior and executive management
Excellent communication and presentation skills including proven ability to facilitate collaborative discussions and reach consensus. To have difficult conversations when necessary
Team player with strong interpersonal skills.
Proven track record of building and supporting a change enablement capability within an organization
Proven successful completion of assisting with modification of Change Management process
Ability to respond quickly and appropriately to changing priorities
Ability to write mature presentable documentations without detailed guidance from a manager.