Job #: 1962

Title: Business Process Improvement PM

Job Type:

  • Permanent
  • Salary Range:
  • $100,000 to $125,000

    • Anywhere
    • Posted 2 years ago


    Under the supervision of the Director of Human Resources, the Business Process Improvement Project Manager, conducts or oversees process improvement efforts with the objective of increasing efficiency and/or reducing costs through the application of project management, performance improvement, quality tools and methodologies.

    This role includes responsibilities for managing projects end-to-end through the planning, development, execution and implementation stages.  He/she will provide training, mentoring and guidance to others in the business in the use of Project Management & Continuous Improvement tools.

    Essential Duties and Responsibilities:

    Works with business leaders to discover and identify project opportunities ·

    Lead and manage significant process improvement projects that align with business goals and objectives using methods of team building, data gathering and analysis, process mapping, and problem solving.  ·

    Create project plans, manage scope, schedule and costs for process improvement efforts. ·

    Support the identification, selection and prioritization of Lean Six Sigma / Continuous Improvement projects. ·

    Provides communication of project goals, strategy and status within the project team and with project stakeholders, including senior management. ·

    Establishes appropriate tools to monitor progress of planned improvement implementation and achievement of expected benefits ·

    Studies operational and performance data to identify trends and opportunities for improvement ·

    Develops and maintains required documentation throughout the project life cycle ·

    Support/lead development of organizational maturity (i.e. institutionalized Lean Six Sigma) by training others in continuous improvement approaches. ·

    Promote use of Lean Six Sigma methodology and tools (DMAIC, Lean, Kaizen and Design for Six Sigma). ·

    Lead teams in defect analysis and creation of improvement measures. ·

    Assist with data analysis, conclusions and presentations related to project completion and findings. ·

    Develop instructional training material ·

    Develop CI project plans; identify needed resources, alignment, milestones, deliverables, project prioritization and tracking. · Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues. ·

    Perform tasks after hours, on weekends, and as required by management/supervisory staff.

    Possesses a Lean Six Sigma Belt Qualification & Track record of delivering business improvement projects. ·

    Experience of working with and influencing stakeholders at a senior manager level. ·

    Ability to lead a cross functional team. ·

    Demonstrated ability to lead projects and direct/motivate project teams.

    Communication skills to work with all levels of the organization from call center representatives to Funds’ leadership. · Demonstrated ability to thrive in a fast-paced, results-oriented culture. ·

    Demonstrated ability to function effectively in stressful, fast-paced situations, with the personal leadership to influence and positively motivate self and peers. ·

    Demonstrated performance in developing and commercializing new products/technology in collaboration with other departments. · Ability to manage multiple projects and competing priorities. · Experience facilitating training and providing coaching in process improvement methodologies. ·

    Strong ability to develop process improvement strategies using operational and performance data. ·

    At least 2 years of experience using formal project management methodologies. ·

    Excellent MS Office skills including Visio, PowerPoint and MS Project. ·

    Experience with a variety of business process management tools. · Detail oriented with excellent organization, presentation, critical and analytical thinking, communication, and problem solving skills. · Ability to plan and take initiatives to accomplish objectives in timely fashion. ·

    Understands the Funds’ business environment. ·

    Ability to prioritize work and meet deadlines. ·

    Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments. ·

    Minimum of 5 years of experience in similar role.


    B.A. in Business Management or similar relevant field. ​


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