Job #: 1962
Title: Business Process Improvement PM
Under the supervision of the Director of Human Resources, the Business Process Improvement Project Manager, conducts or oversees process improvement efforts with the objective of increasing efficiency and/or reducing costs through the application of project management, performance improvement, quality tools and methodologies.
This role includes responsibilities for managing projects end-to-end through the planning, development, execution and implementation stages. He/she will provide training, mentoring and guidance to others in the business in the use of Project Management & Continuous Improvement tools.
Essential Duties and Responsibilities:
Works with business leaders to discover and identify project opportunities ·
Lead and manage significant process improvement projects that align with business goals and objectives using methods of team building, data gathering and analysis, process mapping, and problem solving. ·
Create project plans, manage scope, schedule and costs for process improvement efforts. ·
Support the identification, selection and prioritization of Lean Six Sigma / Continuous Improvement projects. ·
Provides communication of project goals, strategy and status within the project team and with project stakeholders, including senior management. ·
Establishes appropriate tools to monitor progress of planned improvement implementation and achievement of expected benefits ·
Studies operational and performance data to identify trends and opportunities for improvement ·
Develops and maintains required documentation throughout the project life cycle ·
Support/lead development of organizational maturity (i.e. institutionalized Lean Six Sigma) by training others in continuous improvement approaches. ·
Promote use of Lean Six Sigma methodology and tools (DMAIC, Lean, Kaizen and Design for Six Sigma). ·
Lead teams in defect analysis and creation of improvement measures. ·
Assist with data analysis, conclusions and presentations related to project completion and findings. ·
Develop instructional training material ·
Develop CI project plans; identify needed resources, alignment, milestones, deliverables, project prioritization and tracking. · Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues. ·
Perform tasks after hours, on weekends, and as required by management/supervisory staff.
Possesses a Lean Six Sigma Belt Qualification & Track record of delivering business improvement projects. ·
Experience of working with and influencing stakeholders at a senior manager level. ·
Ability to lead a cross functional team. ·
Demonstrated ability to lead projects and direct/motivate project teams.
Communication skills to work with all levels of the organization from call center representatives to Funds’ leadership. · Demonstrated ability to thrive in a fast-paced, results-oriented culture. ·
Demonstrated ability to function effectively in stressful, fast-paced situations, with the personal leadership to influence and positively motivate self and peers. ·
Demonstrated performance in developing and commercializing new products/technology in collaboration with other departments. · Ability to manage multiple projects and competing priorities. · Experience facilitating training and providing coaching in process improvement methodologies. ·
Strong ability to develop process improvement strategies using operational and performance data. ·
At least 2 years of experience using formal project management methodologies. ·
Excellent MS Office skills including Visio, PowerPoint and MS Project. ·
Experience with a variety of business process management tools. · Detail oriented with excellent organization, presentation, critical and analytical thinking, communication, and problem solving skills. · Ability to plan and take initiatives to accomplish objectives in timely fashion. ·
Understands the Funds’ business environment. ·
Ability to prioritize work and meet deadlines. ·
Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments. ·
Minimum of 5 years of experience in similar role.
B.A. in Business Management or similar relevant field.