Job #: 1962
Title: Business Process Improvement PM
Summary:
Under the supervision of the Director of Human Resources, the Business Process Improvement Project Manager, conducts or oversees process improvement efforts with the objective of increasing efficiency and/or reducing costs through the application of project management, performance improvement, quality tools and methodologies.
This role includes responsibilities for managing projects end-to-end through the planning, development, execution and implementation stages. He/she will provide training, mentoring and guidance to others in the business in the use of Project Management & Continuous Improvement tools.
Essential Duties and Responsibilities:
Works with business leaders to discover and identify project opportunities ·
Lead and manage significant process improvement projects that align with business goals and objectives using methods of team building, data gathering and analysis, process mapping, and problem solving. ·
Create project plans, manage scope, schedule and costs for process improvement efforts. ·
Support the identification, selection and prioritization of Lean Six Sigma / Continuous Improvement projects. ·
Provides communication of project goals, strategy and status within the project team and with project stakeholders, including senior management. ·
Establishes appropriate tools to monitor progress of planned improvement implementation and achievement of expected benefits ·
Studies operational and performance data to identify trends and opportunities for improvement ·
Develops and maintains required documentation throughout the project life cycle ·
Support/lead development of organizational maturity (i.e. institutionalized Lean Six Sigma) by training others in continuous improvement approaches. ·
Promote use of Lean Six Sigma methodology and tools (DMAIC, Lean, Kaizen and Design for Six Sigma). ·
Lead teams in defect analysis and creation of improvement measures. ·
Assist with data analysis, conclusions and presentations related to project completion and findings. ·
Develop instructional training material ·
Develop CI project plans; identify needed resources, alignment, milestones, deliverables, project prioritization and tracking. · Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues. ·
Perform tasks after hours, on weekends, and as required by management/supervisory staff.
Possesses a Lean Six Sigma Belt Qualification & Track record of delivering business improvement projects. ·
Experience of working with and influencing stakeholders at a senior manager level. ·
Ability to lead a cross functional team. ·
Demonstrated ability to lead projects and direct/motivate project teams.
Communication skills to work with all levels of the organization from call center representatives to Funds’ leadership. · Demonstrated ability to thrive in a fast-paced, results-oriented culture. ·
Demonstrated ability to function effectively in stressful, fast-paced situations, with the personal leadership to influence and positively motivate self and peers. ·
Demonstrated performance in developing and commercializing new products/technology in collaboration with other departments. · Ability to manage multiple projects and competing priorities. · Experience facilitating training and providing coaching in process improvement methodologies. ·
Strong ability to develop process improvement strategies using operational and performance data. ·
At least 2 years of experience using formal project management methodologies. ·
Excellent MS Office skills including Visio, PowerPoint and MS Project. ·
Experience with a variety of business process management tools. · Detail oriented with excellent organization, presentation, critical and analytical thinking, communication, and problem solving skills. · Ability to plan and take initiatives to accomplish objectives in timely fashion. ·
Understands the Funds’ business environment. ·
Ability to prioritize work and meet deadlines. ·
Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments. ·
Minimum of 5 years of experience in similar role.
Education:
B.A. in Business Management or similar relevant field.
