Job #: 2813
Title: Business/Data Analyst – Tampa, FL
Support the lead platform manager in the setup, configuration, testing and maintenance of the lead platforms.
Work with internal teams (IT, Enablement, Digital & Performance and Field & Consumer Marketing centers…etc.) to obtain an in-depth understanding of the lead platforms and the systems.
Individual will work in collaboration with various core team members to complete a wide range of technical tasks related to product release, including partnering with QA and UAT teams as well performing user acceptance testing.
Develop, write, and edit operating instructions, process flows, how-to manuals and SOPs to help users understand technical and process information more easily. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
Explain concepts and processes simply and concisely to help internal and external users understand the technology.
Conduct meetings and presentations to share ideas and findings, while gathering critical information from meetings with various stakeholders to produce useful reports.
Position requires great attention to detail, with excellent oral and written communication skills.
Balance competing resources and priorities through informed prioritization in partnership with manager.
Skills & Competencies
System/process oriented, problem solver, ability to manage multiple initiatives and balance the need to work strategically and hands-on while raising risks and roadblocks in timely and actionable ways
Strong verbal and written communication skills, combined with technical acumen, with understanding of leading marketing tools and lead management platforms
Applicable experience with scaled agile ways of working and terminology
Ability to deliver high-quality documentation with great attention to detail
Ability to quickly grasp complex technical concepts and translate them to simplified digestible business-facing formats (ie. Visuals and business statements)
Self-starter, comfortable with navigating ambiguity, passionate about driving change and transformation
Minimum of 5 years of digital projects and program management experience
Understanding of SAFe Agile Methodology
Advanced Excel and Intermediate PowerPoint
Intermediate MS Access & SQL
Skilled in organizing data to drive decisions
Strong project management background; MS Project
Experience with data visualization tools (ie. Tableau, Spotfire)
Familiarity with SAS, SQL, and VB.
Building relationships across a matrixed organization