Job #: 2434

Title: Business Analyst – Clarks Summit, PA


  • Philadelphia, PA
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $50-75
    • Anywhere
    • Posted 11 months ago

    ​Senior Business Analyst (Procedures Consultant II)
    Role Value Proposition:
    The Senior Business Analyst role is part of Global Customer Solutions (GCS) within  Global Technology and Operations (GTO) organization. GCS is the principal contact center and digital servicing channel . The successful candidate will be responsible for capturing customer’s needs for technology innovations/transformation and drafting requirements/solutions to drive enhanced customer experiences.

    • Reporting to Director of Transformation, develops business requirements to implement new and/or modified processes and complete general business analysis and process mapping activities
    • Support continuous improvement programs across multiple lines of business and products to drive efficiency and customer engagement
    • Work autonomously to conduct complex business analysis, procedure mapping, business requirements gathering, and process designs to address business opportunities/issues and develop formal recommendations for presentation to management and project leads
    • Design, implement, and monitor the progress of business analysis and procedural initiatives including milestones and budgets to ensure timeliness and deliverables are achieved
    • Lead or support user acceptance testing of the developed technology solutions to ensure they meet the needs of the business and our customers

    • Extensive experience with developing business requirement (BRDs) and process mapping. Experience with developing and administrating SharePoint knowledge sites
    • Knowledge of front and back office customer interaction within insurance, financial services of other customer centric organizations. Familiarity within contact center and digital technology, procedures, and key operating measures
    • Strong written and oral communication skills, with experience succinctly presenting business analysis outcomes and recommendations
    • Advanced experience with Microsoft Office suite of products, including Excel, Word, and PowerPoint
    • Bachelor’s degree in Business or Information Systems with equivalent experience (>5 years)
    • Six Sigma/LEAN certification
    • Ability to influence and direct teams. Strong relationship building skills​


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