Job #: 2356

Title: Automation Engineer – Chicago, IL


  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 12 months ago

    This associate will primarily be responsible for maintaining and supporting the production applications environment. Some of these environments include Retail Trading, Active Trader, Institutional, and internally client facing systems. Some responsibilities include responding to alerts and escalations, managing the Remedy & Jira Incident Tracking Queue, technical documentation, and independently supporting/configuring complex systems. These responsibilities will expose the associate to a greater support role and a larger impact on the direction and success of their systems.

    Main Accountability 1: Monitor, maintain, & support  client facing applications as well internal enterprise systems


    • Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content

    • Quick response to system monitors, alerts, escalations and all outages

    Main Accountability 2: Provide Support Leadership in designated support systems


    • Provide 24/7 on-call support on rotating schedule including specific designated systems

    • Study software documentation to understand our applications business and technical alignment for providing maximum support

    • Analyze statistics and Incidents to develop and execute availability improvement plans

    • Work with peers and vendors to design technical solutions to complex application issues

    • Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II

    • Focus on service restoration and reducing Mean Time To Restoration (MTTR)

    • Provide support guidance and direction for Engineer I associates within Production Support Applications

    • Maintain space requirements on servers

    Main Accountability 3: System Knowledge Acquisition


    • Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system

    • Continued comprehension of proprietary systems and subsequent system and procedural updates

    • Provide the role of SME for the systems designated by Management

    Main Accountability 4: Perform a set of daily operational duties that ensure seamless operation of production systems


    • Perform routine maintenance on application servers and track system performance

    • Recognize opportunities for improved process or procedures & act on them

    Main Accountability 5: Communication / Service


    • Communicate to the Management about service disruption and take initial measures for damage control

    • Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis

    • Provide excellent service to all Production Support clients and business partners

    Strategic Impact- This position:

    Please provide examples:

    • Associate not only takes given support strategy and executes procedures, but also provides input to management on opportunities for Strategy and Process Improvement

    Please list the highest level of education required and degree type, if applicable. Identify any work experience requirements (both related & total).

    4 Year College Degree

    3-4 years of experience

    List any specialized skills, experience, abilities, and knowledge required:

    • Ability to correlate symptoms of an issue with procedures in a runbook, and execute on same

    • Linux or Windows Amin experience a plus

    • Perl (or Python, groovy, etc.) and Shell Scripting

    • SQL and Oracle Database administrative experience

    • Java and Middleware Software Support Experience

    • Financial Equity and Options Markets Experience a plus particularly with Futures and FOREX

    • Strong learning agility, curiosity and problem solving skills

    • Solid written and verbal communication skills

    • Ability to act independently with limited supervision within scope of responsibility.

    • Leadership skills. Ability to take charge and lead others in service restoration

    • Ability to cross train and provide direction for other associates

    • Ability to practice Continuous Process Improvement

    • Proven skills with software archaeology; the ability to troubleshoot, sometimes without detailed, updated documentation, and without constant guidance





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