Job #: 2478
Title: Application Support – Omaha, NE
The Application Support Engineer is responsible for ensuring that software applications operate efficiently and execute successfully to meet client and business needs.
This position involves production support, code analysis, and development work focused on the operational characteristics of enterprise software applications.
Implement complex solutions to all known/documented production incidents
Define and implement new solutions for unknown production incidents of moderate to high complexity
Interface with L1 and L2 support groups, providing assistance and guidance as required
Fulfill ad-hoc requests from business partners for system/database updates or queries to support company operations
Provide off-hours support on a rotational basis
Verify accuracy and completeness of documented solutions to production incidents
Analyze application code logic to determine root causes of complex production incidents
Define and document software requirement changes necessary to fix root causes of production incidents
Implement moderate to high complexity code changes that resolve root causes of incidents or enhance operational characteristics (resilience, scalability, etc.) to applications that support business operations and client activity.
Install, maintain, and customize vendor built software that is utilized by development and support teams.
Design and develop in-house built applications and tools that streamline development and support processes.
2-3+ years related experience with 4+ years total experience
Object Oriented Development principles
Java (using Spring)
SQL (preferably Oracle experience)
Working in a Linux environment
Strong critical thinking and problem solving skills
Strong written and verbal communication skills
4 year college degree in Computer Science or related discipline or equivalent work experience
General knowledge of Java and Object Oriented Analysis & Design principles
Linux scripting or server administration
Basic network administration skills
Agile / DevOps principles and tools
Familiarity with ITIL Framework
Knowledge/familiarity of a wide range of other programming languages/frameworks (Java, Spring, Angular, Node.js, etc.)
Knowledge/familiarity of a wide range of products/technologies (SQL/NoSQL, Oracle, OEM, MongoDB, App Dynamics, Splunk, etc.)
Military education or experience may be considered in lieu of civilian requirements listed