Job #: 1648
Title: Application Analyst
The Application Analyst reports to the Sr. Director, Technical Applications + Integration and is responsible for providing support, administration and maintenance to required ancillary/third party applications affecting client-side computing. This position will work collaboratively with technical and application support staff.
Specific responsibilities include:
At the elbow support for mobile applications such as Epic Welcome, clinical workflows/applications on an iPhone, tablet deployments, etc.
Acquire subject matter expertise necessary to support required ancillary/third party applications affecting client-side computing
Responsible for the configuration and troubleshooting of integrated applications and peripherals, including single sign-on, secure messaging and other third party, ancillary systems
Responds to emergency and after-hours issues
Maintain and test processes related to business continuity
Engage in capacity planning exercises to ensure adequate system resources
Participate in the change control process for all planned application and technical activities
Follow vendor and Epic best practices for hardware and software configuration
Act as a liaison between technical and application team for all support related requirements.
Demonstrated ability to learn multiple new software applications and provide required support.
More than 3 years’ experience in vendor software configuration, support and troubleshooting
More than 3 years’ experience supporting desktop applications in a Windows environment.
Knowledge and understanding of project management principles
Ability to multitask in a fast-paced environment
Ability to collaborate with diverse population of end users and IT application and technical support staff