Job #: 2765
The Contingent Worker Analyst is a new role which will support multiple Operations functions and’ businesses to deliver a superior client experience and fulfill a wide variety and high volume of activity aligned to the common goal of service excellence. Contingent Worker is a high-value support and risk management team in Personal Financial Management working closely with the Business, Compliance, and other Operations teams to provide the highest level of risk oversight and control framework.
Our people are our greatest asset in achieving everything we undertake. Choosing a career means you will be able to showcase and hone your professional skillset, quality of work and be part of a collaborative team environment. You will have the opportunity to learn about the different types of loan life cycle events and be part of a best-in-class operating environment.
A Day in the Life
Cleansing, organizing and migrating data.
Compiling and quality checking data for mass mailings.
Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements.
Perform quality reviews of other team members completed work and ensure data accuracy.
Work across multiple systems and platforms.
Interface with teams and businesses resolve on-going issues and answer specific policy questions.
Provide support and work on special projects as requested.
Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate.
Associate must understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance.
Working knowledge of certain Microsoft products including Word, Windows, PowerPoint, and Outlook
Advanced knowledge of excel preferred
Sound judgment and outstanding attention to detail
Proven analytical skills and problem solving ability
Superior written and verbal communication skills
Ability to work collaboratively with all levels of the organization
Flexible and able to work well under pressure in a team environment
Excellent time management and organizational skills
Ability to multi-task.