Job #: 1938

Title: Administrative Assistant – Tampa, FL

Region:

  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $0-25
    • Anywhere
    • Posted 8 months ago

    Key Responsibilities:

    Overall accountability for the day-to-day administration of multiple Regional Market Accounts clients, including:

    Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal teams.
    Collaborates and acts as a liaison with client’s Third Party Administrator to assist with problem resolution and trouble shooting.
    Provides exceptional customer service to ongoing customer delivery and client satisfaction.
    Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
    Partners with Financial team in completion of client reports; analyzing results and identifying trends.
    Leads and coordinates implementation of new clients and the addition of  product lines to existing clients.
    Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in  systems.
    Assists in facilitating the execution of contracts to ensure compliance.
    Participates in cross-functional project teams.
    Maintains awareness and knowledge of and competitors’ products and trends.
    Performs other duties as assigned or required.
    Essential Business Experience and Technical Skills:

    Required:

    High School Diploma or equivalent
    3-5 years of  customer service, project management, or  insurance experience
    Excellent organizational, interpersonal, and communication skills, both written and verbal
    Ability to work autonomously and manage time efficiently in order to meet client deadlines
    Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
    Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
    Ability to balance client expectations with capabilities
    Proficient with Microsoft Office software
    Self-motivated to learn more about the business and is proactive in personal development
    Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
    Overview of Department

    Within sales, we have 3 market segments for group sales (SM = <100, Regional Market = 100 – 4,999, NA = 5,000+). This role would be to support the sales and service team that’s responsible for our RM clients.  The sales team is responsible for bringing our core and VB products to the market – life, dental, disability, A&H, Critical Illness, Hyatt Legal plans.  You would focus on responding to escalated service inquiries, resolving commission issues, work on rate renewals, work on special projects as assigned, and assist team during peak busy seasons.

    Job description

    Key Responsibilities:

    Overall accountability for the day-to-day administration of multiple Regional Market Accounts clients, including:

    Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal teams.
    Collaborates and acts as a liaison with client’s Third Party Administrator to assist with problem resolution and trouble shooting.
    Provides exceptional customer service to ongoing customer delivery and client satisfaction.
    Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
    Partners with Financial team in completion of client reports; analyzing results and identifying trends.
    Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients.
    Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems.
    Assists in facilitating the execution of contracts to ensure compliance.
    Participates in cross-functional project teams.
    Maintains awareness and knowledge of and competitors’ products and trends.
    Performs other duties as assigned or required.
    Essential Business Experience and Technical Skills:

    Required:

    High School Diploma or equivalent
    3-5 years of  customer service, project management, or  insurance experience
    Excellent organizational, interpersonal, and communication skills, both written and verbal
    Ability to work autonomously and manage time efficiently in order to meet client deadlines
    Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
    Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
    Ability to balance client expectations with MetLife capabilities
    Proficient with Microsoft Office software
    Self-motivated to learn more about the business and is proactive in personal development
    Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
    Overview of Department

    Within sales, we have 3 market segments for group sales (SM = <100, Regional Market = 100 – 4,999, NA = 5,000+). This role would be to support the sales and service team that’s responsible for our RM clients.  The sales team is responsible for bringing our core and VB products to the market – life, dental, disability, A&H, Critical Illness, Hyatt Legal plans.  You would focus on responding to escalated service inquiries, resolving commission issues, work on rate renewals, work on special projects as assigned, and assist team during peak busy seasons.

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