Job #: 1699
Title: Account Service
Process new account and account maintenance inquiries and corrections as received from customers, company personnel, customers, financial institutions, and government agency requests while identifying areas for improvement and efficiency. Identify, document, and resolve exceptions and communicate with internal departments such as Customer Service, Fraud, Operations, and Compliance.
Review customer related documents for completeness and regulatory compliance.
Process changes, additions or requests related to customer accounts (such as activations, address changes, registration changes, account closures, document requests and upgrades to margin and option trading) using the appropriate systems or internal workflow process.
Respond to related Operations and Customer Service inquiries within specified service levels.
Consistently meet or exceed established quality and productivity goals.
Maintain knowledge of company policies and procedures.
Contribute to system automation projects through data analysis and procedure review.
Effectively communicate any business environment issues or concerns to management.
Perform other duties as required.