Job #: 2311

Title: Access Management – Louisville, KY

Region:

  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 10 months ago

    • Job Description: Takes timely action to ensure assigned issues are resolved.
    • Performs access/account support for internal applications, systems, network shares, UNIX servers, and email access.
    • Follows up on questions, problems, or suggestions and responds to employee inquiries with appropriate level of urgency.
    • Provides ad-hoc advice and support for non-service catalog items/general queries as directed.
    • Takes part in Service Improvement Programs (SIP’s) as required.
    • Supports senior colleagues in other areas of technology to identify and correct problems.
    • Deals competently with multiple projects or moderately difficult problems simultaneously.
    • Helps ensure monitoring requirements are implemented and observed.
    • Provides Ad-Hoc reporting for Service Delivery as required.
    • Provides appropriate support documentation and tools for colleagues at all levels.
    • Answers queries as appropriate regarding the use of current and new technologies.
    • Collaborates with Project teams to assist with issue resolutions.
    • Follows the established Change Management processes.
    • Assists in implementing services in line with Service Catalogs.
    • Familiar with relevant technology developments.
    • Maintains knowledge of relevant service catalogs products.
    • Remains up-to-date on technology projects.
    • Assists in the proposal of technologies that support business need
    • Develops solid understanding of employee needs/business applications.
    • Adheres to standards as defined.
    • Follows all security policies.
    • Uses best practice processes in every request, to be compliant with SOXFSA audit requirements.
    • Ensures that approval for any out of budget spend is obtained from senior colleagues prior to commitment.

    Job Description for Posting
    This position is for an established professional individual contributor in Information Technology, who works independently with minimal supervision.

     

    Responsibilities
    •Takes timely action to ensure assigned issues are resolved.
    •Performs access/account support for internal applications, systems, network shares, UNIX servers, and email access.
    •Follows up on questions, problems, or suggestions and responds to employee inquiries with appropriate level of urgency.
    •Provides ad-hoc advice and support for non-service catalog items/general queries as directed.
    •Takes part in Service Improvement Programs (SIP’s) as required.
    •Supports senior colleagues in other areas of technology to identify and correct problems.
    •Deals competently with multiple projects or moderately difficult problems simultaneously.
    •Helps ensure monitoring requirements are implemented and observed.
    •Provides Ad-Hoc reporting for Service Delivery as required.
    •Provides appropriate support documentation and tools for colleagues at all levels.
    •Answers queries as appropriate regarding the use of current and new technologies.
    •Collaborates with Project teams to assist with issue resolutions.
    •Follows the established Change Management processes.
    •Assists in implementing services in line with Service Catalogs.
    •Familiar with relevant technology developments.
    •Maintains knowledge of relevant service catalogs products.
    •Remains up-to-date on technology projects.
    •Assists in the proposal of technologies that support business needs.
    •Develops solid understanding of employee needs/business applications.
    •Follows all security policies.
    •Uses best practice processes in every request, to be compliant with SOXFSA audit requirements.
    •Ensures that approval for any out of budget spend is obtained from senior colleagues prior to commitment.
    Requirements
    •3 years + practical hands on experience within Information Technology, specifically within Access management is essential
    •Active Directory
    •NTFS
    •Experience of remote access platforms. infrastructure and mobile support.
    •Strong communication skills
    •Flexibility​​​

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