Job #: 2418

Title: Access Management – Louisville, KY


  • Other
  • Job Type:

  • Contract
  • Contract Pay Rate:
  • $25-50
    • Anywhere
    • Posted 11 months ago

    Takes timely action to ensure assigned issues are resolved.
    • Performs access/account support for internal applications, systems, network shares, UNIX servers, and email access.
    • Follows up on questions, problems, or suggestions and responds to employee inquiries with appropriate level of urgency.
    • Provides ad-hoc advice and support for non-service catalog items/general queries as directed.
    • Takes part in Service Improvement Programs (SIP’s) as required.
    • Supports senior colleagues in other areas of technology to identify and correct problems.
    • Deals competently with multiple projects or moderately difficult problems simultaneously.
    • Helps ensure monitoring requirements are implemented and observed.
    • Provides Ad-Hoc reporting for Service Delivery as required.
    • Provides appropriate support documentation and tools for colleagues at all levels.
    • Answers queries as appropriate regarding the use of current and new technologies.
    • Collaborates with Project teams to assist with issue resolutions.
    • Follows the established Change Management processes.
    • Assists in implementing services in line with Service Catalogs.
    • Familiar with relevant technology developments.
    • Maintains knowledge of relevant service catalogs products.
    • Remains up-to-date on technology projects.
    • Assists in the proposal of technologies that support business need • Develops solid understanding of employee needs/business applications.
    • Adheres to standards as defined.
    • Follows all security policies.
    • Uses best practice processes in every request, to be compliant with SOXFSA audit requirements.
    • Ensures that approval for any out of budget spend is obtained from senior colleagues prior to commitment​

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